Privacy policy

Thank you for trusting us and choosing Chiochem. We understand the importance of your personal information and are committed to protecting your privacy and data security. This policy is designed to help you understand what information we collect, how we use and store it, and your rights regarding your data.

By using or accessing this website, you acknowledge that you have read and agreed to this policy.

1. Information we collect

To provide you with a smooth shopping experience and better service, we collect the following types of information:

1. Information you provide

  • Account information (such as name, email address, phone number, shipping address);
  • Payment information (such as order details, payment method);
  • Text, images, or other information you provide during after-sales service or inquiries.

2. Information automatically collected

  • Device and browsing data (such as IP address, device model, browser type, operating system);
  • Website usage behavior (such as visit duration, pages visited, and click paths).

3. Information from third-party sources

  • Where necessary and authorized, we may obtain required data from partners, such as payment providers and logistics carriers, to process orders and optimize our services.

2. Purpose of data use

We are committed to using data only for legitimate and necessary purposes, including:

  • Order processing and service fulfillment: fulfilling orders, payment verification, logistics and delivery, and after-sales support;
  • User experience optimization: analyzing visit and purchase behavior to improve website functionality and the shopping experience;
  • Personalized recommendations: with your consent, sending you new products, promotions, and customized information (you can unsubscribe at any time);
  • Security and compliance: preventing fraud, maintaining transaction security, and ensuring Compliance with relevant laws and regulations.

3. Data storage and retention

  • Your personal information is securely stored on protected servers, with physical and technical measures in place to prevent loss, alteration, and unauthorized access.
  • We retain your data only for as long as reasonably necessary to fulfill the purposes for which it was collected.
  • Once the purpose has been fulfilled, we will delete or anonymize the data, unless longer retention is required by law or regulation.

4. Data sharing and disclosure

We will not sell your data to any third party. We may share your data only in the following circumstances:

  1. Necessary Service Provision: Sharing the minimum information required to fulfill your order with payment processors, logistics carriers, and technology providers;
  2. Legal Requirements: Disclosing information as required by law, regulation, or public interest;
  3. User Consent: Additional data sharing may occur with your explicit consent.

In all cases, we adhere to the principle of minimization to ensure that the scope of information disclosed does not exceed what is necessary.

5. Data security measures

To protect your information, we implement multi-layered security measures:

  • Technical: SSL-encrypted transmission, firewall protection, and regular security scans;
  • Administrative: Strict access control to limit sensitive information to authorized personnel only;
  • User Notice: We recommend using strong passwords, updating your account information regularly, and avoiding entering sensitive data over public networks.

6. user rights

We respect and protect your right to control your personal information. You have the following rights:

  • Access: Review the personal information we hold.
  • Correction: Modify inaccurate or incomplete information;
  • Deletion: Request deletion of your information within legal limits.
  • Unsubscribe: Unsubscribe from marketing emails or notifications at any time.
  • Restriction/Objection to Processing: In certain circumstances, you may request to restrict the use of your data or object to its use for specific purposes.

You may make a request at any time using the contact information below, and we will respond and assist you within a reasonable timeframe.

7. Cookies and tracking technologies

  • We may use cookies or similar technologies to remember your preferences, analyze website traffic, and improve your user experience.
  • You can turn off cookies in your browser, but this may result in some features not functioning correctly.

8. Policy updates

We may update this Privacy Policy from time to time to reflect changes in laws and regulations or to improve our services.

  • The updated version will be posted on our website and will take effect immediately.
  • If there are significant changes, we will notify you by Email or through a prominent notification.

9. Contact us

If you have any questions, comments, or requests regarding this Privacy Policy, please feel free to contact us:

📧 Email: chiochem@hotmail.com

📞 Phone: +1 562-417-1710

We are committed to responding to your requests in a sincere and timely manner and to continuously improving our privacy practices.