Terms of service

Welcome to the official Chiochem website. We value your trust and user experience. To protect your rights, please read these Terms of Service carefully before using our services. By accessing or using this website, you agree to and accept the following terms. If you disagree, please cease use immediately.

1. Scope of service

  • The services provided on this website include, but are not limited to, browsing product information, ordering and payment, logistics and delivery, after-sales support, user account management, and related interactions.
  • Chiochem reserves the right to update, adjust, or discontinue certain services at any time and will provide notice when appropriate.

2. User obligations and account security

  • Truthful Information: When registering or placing an order, users must provide accurate and complete personal information (including shipping information, contact information, etc.). Chiochem is not responsible for any delivery failure or other losses caused by inaccurate information.
  • Account Security: You are responsible for keeping your account and password confidential. If your account is compromised or loses money due to negligence, please notify us immediately. We will do our best to assist you, but we are not responsible for any direct losses incurred.
  • Prohibited Behavior: Users may not abuse the website services in any form, including but not limited to:
    • Using the website to engage in illegal activities;
    • Interfering with or disrupting the regular operation of the website;
    • Using other people's information for transactions;
    • Malicious comments, defamation, or infringement of the legal rights of others.

3. Intellectual property and copyright protection

  • All content displayed on this website (including but not limited to text, images, designs, trademarks, logos, audio and video materials, etc.) belongs to Chiochem or is used with legal authorization.
  • Users may not reproduce, modify, disseminate, re-use, or use any content for any commercial purpose without written permission.
  • We respect and protect original content. If you believe that content on this website infringes your copyright, please contact us immediately, and we will promptly address the issue after verification.

4. Legal use and compliance responsibilities

  • Users must comply with relevant laws and regulations and use the website services legally and properly.
  • Users shall bear full responsibility for any violations of law or infringement of the rights of third parties.
  • Chiochem reserves the right to take necessary action, including freezing accounts, canceling orders, and pursuing legal action.

5. Orders and transactions

  • Order Confirmation: After you submit your order and complete payment, we will confirm your order via Email or our system.
  • Price and Currency: All product prices are subject to the current display on the website. Payment is primarily in US Dollars (USD).
  • Order Rejection: Under exceptional circumstances (such as insufficient inventory, unusual transactions, or suspected risks), we reserve the right to cancel an order and promptly notify the user.

6. Shipping and return policy

  • We use reliable logistics partners to deliver products. For shipping policies, please refer to the "Shipping Policy."
  • If you need to return a product, please follow the "Return Policy," ensure the product is unused and fully packaged, and submit your request within 30 days of receipt.

7. Disclaimer and limitation of liability

  • This website may experience service interruptions or delays due to network or system maintenance or force majeure (such as natural disasters, customs clearance delays, or policy changes). Chiochem will make every effort to rectify the situation, but is not responsible for any resulting losses.
  • Chiochem is not responsible for losses caused by the user's fault (such as incorrect address or failure to collect the package promptly). To the extent permitted by law, Chiochem assumes no liability for any consequential losses arising from the use of this website or its content.

8. Privacy protection

  • We are committed to protecting users' personal information and will not disclose it to unrelated third parties without their permission, unless required by law or necessary to complete a transaction.
  • For more information, please refer to the Privacy Policy.

9. Modification and interpretation of terms

  • Chiochem reserves the right to amend these Terms of Service at any time, and the updated terms will take effect immediately upon posting.
  • Continued use of the website constitutes acceptance of the amended terms.
  • Chiochem reserves the right to finalize the interpretation of these terms.

10. Contact us

If you have any questions about these Terms of Service or the use of the website, please feel free to contact us:

📧 Email: chiochem@hotmail.com

📞 Phone: +1 562-417-1710

We promise to answer your questions with patience and sincerity and to improve our service continuously.