Shipping policy

At Chiochem, every package carries our care and commitment. We want to ensure it arrives safely and smoothly, giving you peace of mind throughout the entire wait.

1. Order processing time

  • All orders are typically processed within 1–3 business days (excluding weekends and statutory holidays).
  • During promotional or peak periods, processing may be slightly delayed, but we will promptly notify you of the order status via email.
  • Special or custom items may require additional time, which we will confirm with you individually.

2. Shipping area and estimated delivery time

Chiochem offers worldwide shipping:

  • Continental United States: Estimated delivery time is 7–12 business days
  • Canada, Europe, Australia, Japan, South Korea, Singapore, etc.: Estimated delivery time is 10–20 business days
  • Other or remote areas: Estimated delivery time is 15–30 business days

Please note that customs clearance, holidays, and uncontrollable factors (such as weather and flight delays) may affect shipping times.

3. Shipping charges

  • Shipping charges are automatically calculated based on weight, volume, and destination, and will be displayed during checkout.
  • If you require expedited delivery, you can select the appropriate courier method when placing your order.

4. Customs duties and import fees

  • International orders may incur customs duties, VAT, or customs clearance fees, which are the responsibility of the recipient.
  • We recommend that you investigate local customs policies before placing an order to avoid the inconvenience of additional charges.

5. Tracking

  • Once your order is shipped, we will send you the tracking number and shipping information via email.
  • You can track the status of your shipment at any time using the link.
  • If this information is not updated within 48 hours of shipment, please wait patiently or contact us directly.

6. Package issues and after-sales support

  • Delays: If your shipment exceeds the estimated delivery time, please contact us, and we will assist in following up.
  • Damage or Loss: Please get in touch with us within 7 days of receipt and provide relevant documentation. We will assist you in processing your shipment, including reissuing or refunding your shipment.
  • Wrong item shipped: Please contact us immediately, and we will resolve the issue.

7. Our commitment

  • Every package is carefully inspected and packaged to ensure it is safe and neat.
  • Where possible, we use environmentally friendly packaging materials to reduce unnecessary waste.
  • No matter where you are, we hope Chiochem's care arrives with your package.

📩 If you have any shipping questions, please feel free to contact us at chiochem@hotmail.com

📞 Or call +1 562-417-1710 and we will answer your questions as soon as possible.