Return policy

At Chiochem, we understand the frustration of receiving a product that doesn't meet your expectations. We strive to provide warm and professional service, ensuring every customer's shopping experience remains reassuring and trustworthy, even amidst the potential for disappointment.

1. Return requirements

To protect the rights of both parties, please ensure the following conditions are met before requesting a return:

• The product must be unused, in new condition, unwashed, free of odors and stains;
• The packaging must be intact, including the original box, labels, hangtags, protective bags, and all accessories;
• For underwear, intimate apparel, or custom-made items, returns are generally not accepted except in cases of quality issues.

2. Return period

• You may request a return within 30 days of receiving the product.
• Requests received after this deadline may not be accepted. Please inspect and confirm your product promptly upon receipt.

3. Return process

Contact customer service

Please get in touch with us via the following methods to initiate the return process:

• Email: chiochem@hotmail.com
• Phone: +1 562-417-1710

Please provide the following information:

• Order number;
• Reason for return;
• Photos of the product (including the entire item and details).

Return confirmation and instructions

We will respond within 1–2 business days to inform you whether the item is eligible for return and provide the return address and detailed instructions.

Returning the package

Please use a trackable shipping method (such as a common international carrier or a reliable local courier) and retain the tracking number in case of shipping issues.

Product inspection and refund

• We will inspect the returned item within 2–5 business days of receiving it.
• If the item meets the return requirements, we will process the refund within 3–7 business days, and the amount will be credited to your original payment account (e.g., PayPal, credit card, etc.).

4. Shipping costs

• Chiochem will cover return shipping costs for returns due to quality issues, incorrect product delivery, or shipping damage.
• Shipping costs will be borne by the buyer for personal reasons (such as dissatisfaction with the style, color, or size).
• We recommend using a trackable and insured shipping method to prevent package loss or damage.

5. Our commitment

• We promise to carefully review every return request and provide clear and timely communication.
• We hope to resolve any minor shopping difficulties with warm and attentive service.
• Your satisfaction with Chiochem is our driving force.